Process Quality Coordinator.

Overview

POSITION TITLE (Oracle title)

PROCESS QUALITY COORDINATOR

WORKING TITLE

Process Quality Coordinator

SCHOOL/DEPARTMENT

Compensation Services

LOCATION

Crossroads III, Cary, NC

PAY GRADE

Noncertified Grade 28

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek

POSITION PURPOSE:

Ensures that Wake County Public School System (WCPSS) employees, certified or non-certified, are compensated timely and accurately based on all Federal, State, North Carolina Department of Public Instruction (NCDPI), and Wake County Board of Education guidelines for the number of hours/days worked and/or for contracted time employed with WCPSS.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint; Google apps;
• Working knowledge of Oracle and other similar payroll related software programs;
• Knowledge of generally accepted governmental accounting principles and standards;
• Strong analytical and problem-solving skills, attention to detail with a high level of accuracy;
• Effective time management skills with the ability to meet deadlines;
• Excellent customer service skills;
• Ability to exercise independent initiative to perform both original and recurring assignments, and exercise judgment in the absence of clear directives;
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of projects and other work activities;
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;
• Ability to apply general rules, laws, and policies to specific problems to stay compliant;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative, efforts, and feedback;
• Ability to communicate and maintain working relationships with school system employees, Department of Public Instruction, vendors, and other outside agencies.

EDUCATION, TRAINING, AND EXPERIENCE

• Associate degree in accounting or related field; OR
• Five years of school system payroll experience is equivalent; OR
• An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience working with Oracle based accounting and payroll systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Coordinates with departments and schools to resolve payroll discrepancies and salary concerns.
2. Processes payroll transactions, including payroll action forms, after-batch forms, calendar leave requests, and terminations.
3. Reviews the payroll processing calendar daily to ensure deadlines and payroll timelines are met.
4. Monitors employee leave, including FMLA and other leave types, to ensure accurate tracking and processing.
5. Ensures accurate accrual balances by monitoring system results, identifying errors, and processing adjustments.
6. Researches and resolves complex payroll issues, data discrepancies, and audit findings.
7. Analyzes inbound and outbound Oracle file loads to ensure data accuracy and system integrity.
8. Reconciles bank reports for returned payroll funds and manage the repayment process.
9. Verifies validity of coding for miscellaneous earnings and ensure accurate compensation processing.
10. Creates, updates, and maintains payroll forms, procedures, employee workday calendars, and Standard Operating Procedures.
11. Provides training, guidance, and ongoing support to Payroll staff and Lead Secretaries.
12. Communicates payroll instructions, updates, and procedural changes to staff and stakeholders.
13. Ensures timely processing of payroll corrections submitted by schools.
14. Collaborates with team members on payroll system enhancements and process improvements.
15. Performs other duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the public. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 2/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.